Frequently Asked Questions
Everything you need to know about our artisanal dough and delivery.
How is the dough shipped to ensure freshness?
All Dough Guy products are shipped in temperature-controlled, insulated packaging with dry ice or gel packs to ensure they arrive at your door fresh and ready to bake or freeze.
Can I freeze the dough for later use?
Absolutely! Our dough can be frozen for up to three months. We recommend thawing it in the refrigerator for 24 hours before you plan on using it for the best results.
Do you offer gluten-free or vegan options?
Yes, we have a dedicated line of both gluten-free and vegan doughs. Please check the 'Dietary Friendly' section of our shop for full ingredient lists and nutritional information.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or is incorrect, please contact our support team within 24 hours for a full refund or replacement.
How long does shipping take?
We process orders Monday through Wednesday to avoid weekend delays. Most orders arrive within 1-2 business days via express shipping once they have left our facility.
Where can I find baking instructions for my dough?
Every package comes with a QR code on the label that links directly to specific baking instructions and pro-tips for your exact dough variety.