Returns & Exchanges
At Dough Guy™, we take pride in our fresh-baked quality; however, due to the perishable nature of our products, we offer resolutions for items that arrive damaged or incorrect. Please contact us within 24 hours of delivery to initiate a claim for a replacement or store credit.
Inspect Your Order
Upon arrival, immediately check your package for any signs of damage or incorrect items before disposing of any packaging material.
Document the Issue
Take clear, high-resolution photos of the product and the shipping label to help our quality control team verify the concern.
Contact Support
Email our dough-perts at [email protected] with your order number and the photos attached to request a resolution.
Receive Resolution
Once approved, we will process a replacement shipment or issue store credit to your account within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing